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UNLESS is a conversational AI platform specifically designed for regulated markets such as finance, insurance, and healthcare. Their main goal is to improve the customer experience in legacy systems by creating and deploying AI agents that provide relevant assistance and personalized dialogue. UNLESS aims to humanize technology by using AI to upgrade user interfaces and provide machine empathy. Their achievements include reducing support requests, increasing efficiency, and resolving user inquiries through 24/7 personalized dialogue with AI agents. Additionally, they offer features such as integrated handholding, automation, and coaching to enhance customer support and reduce resolution time.